1. Shared Web Hosting Service
   1. Valid Products and Services: Small Business Hosting, Business Web Hosting, Pay As You Go Web Hosting (Singapore), Student Web Hosting, and Node.js Hosting.
   2. 7-day money-back guarantee.
   3. Refunds are not allowed for changes of mind or issues originating from the client's side.
   4. Refunds are provided for service unavailability.
   5. Refunds are not provided for clients who find the service does not meet their requirements.
   6. If a client requests a product or server change, the refund will be added to their credit balance.
2. Reseller Web Hosting
   1. Valid Products and Services: Linux Reseller Hosting - Pay As You Go.
   2. 7-day money-back guarantee.
   3. Refunds are not allowed for changes of mind or issues originating from the client's side.
   4. Refunds are provided for server-side service unavailability, but not for website unavailability due to client-side application issues.
   5. Refunds are not provided for clients who find the service does not meet their requirements.
3. VPS Hosting
   1. Valid Products and Services: Linux VPS Hosting, Windows VPS Hosting, and Storage VPS - FTP.
   2. 7-day money-back guarantee.
   3. A 10% deduction fee will be applied to refunds to cover service and payment handling.
   4. Refunds are provided if the VPS is not functioning or is unreachable due to datacenter problem.
   5. Refunds are provided for any reason, including testing and changes of mind.
   6. Refund is not provided in - Service was terminated due to a violation of the Terms of service, and the 7 days money back guarantee does not apply for additional IP addresses, licenses, add funds transactions and other one-time payments.
4. Sri Lankan Servers
   1. Included Server Specifications: Sri Lanka Data Center
   2. Refunds are provided if the VPS is not functioning or is unreachable long period and issue confirmed by local datacenter vendors.
   3. Otherwise, refunds are not provided for other reasons, such as changes of mind.
5. International Domain Name Registration
   1. Valid Product and Service: International Domain Names: .COM.
   2. A deduction of Rs. 500 will be applied to refunds to cover the domain registry cost.
   3. Refunds for .COM domain payments will only be issued as SLH Account Funds if the customer cancels on the same order date.
   4. Changes to .COM domain names are permitted on the same order date, subject to a deduction fee.
   5. The possibility and final approval of these requests are at the discretion of the domain registry department.
6. SSL Certificates
   1. Valid Products and Services: Domain Validation SSL, Business Validation SSL, Extended Validation SSL, Multi-Domain SSL certificates, Wildcard SSL certificates, Multi Wildcard SSL Certificates, and SSL Installation Service.
   2. No refunds are provided after purchasing any SSL certificate, as we partner with trusted SSL providers and guarantee 100% service.
   3. Refunds are not provided for any other reasons, including changes of mind.
7. LK Domain Name Registration
   1. Valid Products and Services: LK Domain Name Registration: CAT1, CAT2, CAT3, CAT4, and CAT5.
   2. A refund is granted if the client's domain payment has not been processed by the domain registry. The client must inform the service provider at least 3 days before the purchase. A service fee of Rs. 900, representing the domain registry cost, will be deducted from the refund.
   3. Domain name registrations that have been completed are non-refundable, including for changes of mind.
8. Business Email Solution
   1. Valid Products and Services: Business Email Hosting - Pay as You Go.
   2. Refunds are not allowed for any reason except network unavailability.
9. SMS Solution
   1. A 10% deduction fee will be applied to refunds to cover service and payment handling.
   2. SMS top-up payments are non-refundable, as they are immediately converted into SMS balance upon payment.

Updated on 2025/03/10